Shipping policy

Shipping Policy

At L’atelier KaAy, each order is carefully prepared and packaged before shipping.

Orders are processed within 2–3 business days after payment is received.

Processing time does not include weekends, holidays, or shipping transit time.

We ship across Canada using trusted shipping carriers.

Delivery times vary depending on your location and the shipping method selected at checkout.

We offer worldwide shipping.

International delivery times vary by destination, customs processing, and carrier delays.

Customers are responsible for any customs fees, duties, taxes, or import charges required by their country.

Please ensure your shipping address is correct at checkout.

L’atelier KaAy is not responsible for packages delivered to an incorrect address provided by the customer.

Once an order has been shipped, delivery times are outside of our control.

L’atelier KaAy is not responsible for delays caused by the carrier, customs, weather, customs processing, or incorrect shipping information.

When available, tracking information will be provided once your order has shipped.

For any shipping questions, please contact us before placing your order.